We respect the privacy of our users and everyone who visits our site, www.redspy.co.uk. Spyder Redspy Ltd (“company,” “we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy in accordance with the General Data Protection Regulation (GDPR). If you have any questions or concerns about this policy or our practices regarding your personal information, please contact us at jnagley@redspy.co.uk.

When you visit our website, www.redspy.co.uk (“Site”), and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy, seeking to explain in clear terms what information we collect, how we use it, and what rights you have regarding it. Please read through this policy carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Site and services.

This privacy policy applies to all information collected through our website and any related services, sales, marketing, or events (collectively referred to as the “Site”).

ABOUT US

www.redspy.co.uk represents Spyder Redspy Ltd, which is based in the United Kingdom and provides specialized services to our clients as described on our Site.

Please read this privacy policy carefully, as it will help you make informed decisions about sharing your personal information with us.

WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide when expressing interest in obtaining information about us or our products, when participating in activities on the Site, or when otherwise contacting us.

The personal information we collect depends on your interactions with us and the Site, choices you make, and the products and features you use. The personal information we collect can include the following:

  • Name and Contact Data: We collect your first and last name, email address, postal address, phone number, and other similar contact data.

  • Credentials: We collect passwords, password hints, and similar security information used for authentication and account access.

  • Payment Data: If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After completion, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS, managed by the PCI Security Standards Council, which includes brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser, and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site, and other technical information. If you access our Site with your mobile device, we may automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information, and IP address. This information is primarily needed to maintain the security and operation of our Site and for internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

Information Collected from Other Sources

We may obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms (such as Facebook), as well as from other third parties.

HOW DO WE USE YOUR INFORMATION?

We use your personal information for these purposes in reliance on our legitimate business interests (“Business Purposes”), to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below.

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We only share and disclose your information in the following situations:

  • Compliance with Laws: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

  • Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

  • Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.

  • Business Transfers: We may share or transfer your information in connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

  • Third-Party Advertisers: We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to our Site and other websites contained in web cookies and other tracking technologies to provide advertisements about goods and services of interest to you. See our Cookie Policy for further information.

  • Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or are under common control with us.

  • Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.

  • With Your Consent: We may disclose your personal information for any other purpose with your consent.

  • Other Users: When you share personal information (for example, by posting comments, contributions, or other content to the Site) or otherwise interact with public areas of the Site, such personal information may be viewed by all users and may be publicly distributed outside the Site in perpetuity.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, please email us at jnagley@redspy.co.uk.